National Safety and Quality Health Service Standards

Your health and the health of our staff is of paramount importance at all times.

As a result of the 2020 COVID-19 outbreak and ongoing concerns with seasonal viruses such as RSV and Influenza, we take patient care and management seriously.

To ensure the health and safety of all, as well as continuity of service delivery, we are continuing to apply the protocols detailed below.

Our approach requires consultation, cooperation and coordination between us as the  provider and our patients.

Infection prevention and control within healthcare settings aims to minimise the risk of transmission of infections.

*We are spacing out appointments throughout the day, to minimise numbers in the clinic.

* We are limiting waiting in reception to only one patient, and 2 patients in-clinic at the same time.

* Please do not attend an appointment if you are unwell or have any COVID19 symptoms, or have been in contact with anyone with COVID19: Symptoms include:


Aches and Pains



Sore Throat

Runny or Stuffy Nose

Shortness of Breath




Frequently asked questions during COVID-19

How do I know if staff at the clinic, including the doctor has COVID19?

We do not allow anyone who is showing any signs of a viral infection to work at or be inside the clinic. If a staff member has viral symptoms they will be tested for the virus and resume work once the negative result is confirmed.

Should I let the clinic know if I am unsure about people I have been in contact with?

Yes please, we can provide a thorough assessment on whether you need to be coronavirus tested or whether the procedure may go ahead.

Is it absolutely safe to have cosmetic medical procedures at this time?

Yes, it is no less safer than  having cosmetic procedures done at any time.

Will cosmetic injections make me more susceptible to COVID19 virus infection?

Absolutely not.

If I develop side effects from my cosmetic medical procedure, how do I know if they are not related to COVID19?

If you develop a fever, cough, shortness of breath or muscle aches all over – this is not a side effect from injectables, we will refer you to the nearest coronavirus clinic for a test.

If I develop a fever, a cough or feel unwell after visiting the clinic, what should I do?

Please call us and let us know, if you do end up testing positive it allows us the contain any spread by testing those you were in contact with.

Will I be able to contact someone at the clinic after my procedure if I have any questions?

Yes you will be provided with your treating Doctor’s contact details following your treatment.
*Note: If you haven’t already, we encourage you to download the COVIDSafe app.